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Help with PayPal
Problems
This information comes directly from PayPal (support phone#: 1-888-221-1161)
Note: You MUST configure your browser to accept
cookies in order to create AND access any PayPal account.
Some information about cookies:
Cookies are simply bits of information - small text files (usually less than 1K
in size) that your browser picks up at many websites while navigating the Web
and stores on your hard drive. They are not programs or applets that can run on
your computer.
A cookie often functions as a small, digital ID badge. With them, websites can
'remember' who you are and what your preferences are. Without such a record, a
website must treat you like a brand new visitor every time you visit the site.
Your web browser MUST be configured to accept 'cookies' to access most secure
web sites, including PayPal. Below are instructions on how to enable cookies for
various browsers.
If you do not know your browser version number, most numbers will appear within
the 'Help' and 'About' section of your browser. For MSN users, click on 'More
Choices' and 'About MSN Explorer'.
For Internet Explorer users:
1. Open your Internet Explorer browser (The small blue e)
2. Click on 'Help' at the top of the page
3. Click 'About Internet Explorer'
4. In the next box that appears, you will see your version number, e.g. Version: 6.0
If your Internet Explorer browser is version 5.5 and earlier:
1. From the Tools menu, click 'Internet Options'
2. Select the 'Security' tab and click the 'Custom Level' button
3. There will be a section labeled 'Cookies'
4. Please make sure that both types are enabled, and click 'OK'
5. Go to https://www.paypal.com/ and log into your account
If your Internet Explorer browser is version 6.0:
1. From the Tools menu, click 'Internet Options'
2. Click the 'Privacy' tab
3. Click the 'Advanced' button
4. Check the check box that says 'Override automatic cookie handling'
5. Check the box that says 'Always allow session cookies'
6. Click OK and close the 'Internet Options' windows
7. Go to https://www.paypal.com/ and log into your account
If you are using Windows XP:
1. Open your Internet Explorer browser
2. Click the 'Tools' button located at the top of the browser
3. Select 'Internet Options'
4. Click the 'Privacy' tab located at the top of the window
5. Click the 'Edit' button located near the bottom of the window
6. On the line provided, type https://www.paypal.com/ and click 'Allow'
7. Click 'OK' to exit all screens and log into your PayPal Account
For MSN Explorer
users:
1. Click 'Help & Settings' at the top right-hand corner
2. Click 'Web Browsing' found about halfway down towards the left
3. A new window will appear with the heading 'What do you want to change about your Web browsing settings?'
4. Click 'MSN Explorer Security Statement'
5. After the paragraph headed 'Security Settings', click the link 'View/Configure Security Settings'
6. Select 'Custom Level'
7. Scroll down the list to 'Cookies'
8. Click the circle next to Enable for 'Allow cookies that are stored on your computer' and 'Allow per-session cookies'
9. Click 'OK'
If you do not prefer to enable cookies for all websites, please follow the directions listed below:
1. Go to the 'Start' button in the lower left-hand corner of the computer screen
2. Select 'Settings' and then 'Control Panel'
3. In Control Panel open the 'Internet Options' program
4. Click the 'Privacy' tab
5. Click the 'Edit' button
6. Input https://www.paypal.com/ into the address field
7. Click on 'Allow'. This will allow cookies to be enabled for the PayPal website only
8. Click OK and close the 'Internet Options' windows
9. Go to https://www.paypal.com and log into your account
For users of Netscape in Windows:
1. Click 'Edit' from the top bar
2. Select 'Preferences'
3. Select 'Advanced'
4. Where it says Cookies, select either 'Accept all cookies', or 'Accept only cookies that get sent back to the originating server radio button'
5. Click 'OK'
6. Go back to the Web and click the 'Reload' button. You should receive the most recent versions of our web pages
To enable cookies using Netscape 7.0 in Windows:
1. Click 'Edit' from the top bar
2. Select 'Preferences'
3. Select 'Privacy and Security'
4. Where it says Cookies, select 'Enable all cookies' or 'Enable cookies based on privacy settings'
5. Click 'OK'
6. Go back to the Web and click the 'Reload' button. You should receive the most recent versions of our web pages.
For Macintosh users:
To accept cookies using Netscape on a Macintosh:
1. Click 'Edit' from the top bar
2. Select 'Preferences'
3. Select 'Advanced'
4. Where it says Cookies, select either 'Accept all cookies', or 'Accept only
cookies that get sent back to the originating server radio button'
5. Click 'OK'
6. Go back to the Web and click the 'Reload' button. You should receive the most
recent versions of our web pages
To enable cookies for Internet Explorer using a MacOS 10 or later:
1. Click 'Explorer' at the top of your screen
2. Click 'Preferences'
3. Under Receiving Files preferences find COOKIES
4. Click 'Cookies'
5. Next to 'When receiving cookies:' select 'Never Ask'
6. Click 'OK'
To enable cookies for Internet Explorer using a Mac OS 9 or earlier:
1. Click 'Edit' at the top of your screen
2. Click 'Preferences'
3. Under Receiving Files preferences find COOKIES
4. Click 'Cookies'
5. Next to 'When receiving cookies:' select 'Never Ask'
6. Click 'OK'
If you have any
further questions, please feel free to contact PayPal support at
1-888-221-1161.
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